From the CEO’s desk: Redefining how hotels think about talent

As we move through the first quarter of 2026, the labor landscape across our hotel portfolios continues to evolve, and industry data reinforces what our teams see every day in the field: Workforce challenges are no longer short-term disruptions; they are a defining factor in how hotels operate, compete and deliver consistent guest experiences. Additionally, staffing shortages remain persistent, turnover continues to pressure operations and leadership stability is more critical than ever.

This environment underscores the value of what THS brings to our client hotels. Traditional hiring alone is not solving today’s workforce realities. The properties that are maintaining momentum are those that approach talent strategically, using experienced professionals to stabilize operations, protect service standards and support on-property leadership during periods of transition or growth.

Our service delivery model is built for this moment. At THS, we do not simply fill open roles. We provide experienced, ready-to-perform professionals who allow hotels to stay focused on execution while navigating staffing gaps and operational demands. Our work is centered on:

• Targeted skill placement: We align experienced consultants to roles where immediate impact matters most, ensuring hotels maintain operational continuity, leadership presence and guest service standards.
• Flexible and scalable talent solutions: From interim leadership to short-term and extended task-force support, we give hotels the agility they need to respond quickly to changing business conditions without compromising performance.

The industry has made one thing clear: Labor is no longer a background function. It directly influences guest satisfaction, brand consistency, team morale and financial outcomes. How hotels deploy talent today will shape their ability to perform tomorrow.

For you – our consultants in the field – this reinforces the importance of the work you do every day. Your experience, professionalism and adaptability are not just filling a need, they are helping our client hotels navigate complexity with confidence. You represent THS on property, and your presence strengthens our partnerships and our reputation across the industry.

Thank you for your continued commitment to excellence and for the impact you make on behalf of our clients. Together we are redefining how hotels think about talent – not as a temporary fix, but as a strategic advantage.

Sincerely,

Katie Schorn
Founder and CEO